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SolarWinds · Web Help Desk

CVE-2024-28986

SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability

CISA KEV record

CISA date added
2024-08-15
CISA due date
2024-09-05
Known ransomware use
Unknown

NVD risk context

9.8 CRITICAL

CVSS is a technical severity score. CISA’s KEV status remains the evidence that this vulnerability is known to be exploited.

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Attack vector
Network
The vulnerable service can be reached remotely over a network.
Attack complexity
Low
Exploitation does not require unusual conditions beyond normal attacker control.
Privileges required
None
The attacker does not need an existing account or privileges.
User interaction
None
No action by another user is required.

Description

SolarWinds Web Help Desk contains a deserialization of untrusted data vulnerability that could allow for remote code execution.

Required action

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

NVD reference index

Vendor and remediation references

NVD has tagged these sources as vendor advisories, patches, mitigations, or release notes.

Other NVD references (1)

MITRE CWE context

CWE classification

CWE-502 Deserialization of Untrusted Data

The product deserializes untrusted data without sufficiently ensuring that the resulting data will be valid.

View official MITRE CWE details ↗

NVD record timing

NVD record timeline

These dates describe NVD’s record, not CISA’s KEV addition or remediation due date.

NVD published
Aug 13, 2024, 11:15 PM UTC
When NVD first published this CVE record.
NVD last updated
Jun 17, 2026, 07:22 AM UTC
When NVD last changed its analysis or record data.
Advanced: view the technical CVSS vector

This standardized code is intended for security tools and technical analysts. The plain-language risk summary above explains its main points.

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

View NVD record ↗

CISA notes

https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28986; https://nvd.nist.gov/vuln/detail/CVE-2024-28986